To return a phone purchased from Fone Exchange within the warranty period, it must be returned to the same branch from which it was purchased. The original receipt is required as proof of purchase.

The IMEI number of the phone must match the IMEI number on your purchase receipt. The IMEI number is a unique identifier for each mobile phone.

Fone Exchange does not offer refunds, but customers can exchange faulty devices for ones of equal or higher value from the company’s inventory, as long as they meet desired specifications and price range. Any price difference will be adjusted.

The requirements for returning a device to the store. The device must be in its original condition and include all accessories. A store associate will inspect the device to ensure it meets eligibility criteria, which could take up to 7 working days for return, exchange, or refund.

Any accessories that are given for free with a device will be charged at full price if the device is returned, exchanged, or refunded.

There is no return, exchange or refund on new devices once it is opened or activated.

If any fault or defect is found on purchased device, It is customers responsibility to report the fault immediately to the relevant store that the item was purchased from.

It is the customer’s responsibility to ask the salesperson for a receipt.

All accessories are covered by a 28-day warranty, unless otherwise specified. However, returns are only accepted if the item has a manufacturing fault. The item must be returned with the receipt and original packaging. Returns will not be accepted if the item has physical, accidental, liquid damage or has been misused.

Repairs, excluding software, battery, and water damage, come with a limited warranty. The warranty period can be found on the repair receipt. The warranty does not cover damages caused by mishandling, water damage, wear and tear, unauthorized modifications or repair attempts, or subsequent accidents post-repair. If the repair is not covered by the warranty or guarantee, there may be a charge for the repair..

The warranty provided for repairs only covers the original repair. Any additional faults that occur which are not related to the original repair will not be covered under warranty and will be charged separately.

We don’t take any kind of responsibility for personal data. Please make a backup for device before repair.

We have service charges starts from £29.99. We recommend diagnose service for dead, blank, no power or not charging device.

Water Damage devices have a fixed service charge of £29.99. If the customer decides not to proceed with the repair or if the device cannot be fixed, this charge still applies. 

The iPhone LCD/Screen is covered by a 1-year limited warranty, but only for touch screen issues. Any accidental, physical, liquid or internal damage caused by pressure force or impact is not covered.

We offer estimated costs for repairs based on the information provided by the customer. Final costs may vary after an initial inspection of the device.

Repair times are estimated and may vary based on the complexity of the issue. We will strive to complete repairs in a timely manner.

Customers must collect their repaired devices within 90 days of completion. Failure to do so may result in the disposal of the device to recover costs incurred.

We will not be held liable for any incidental, indirect, or consequential damages arising from the use or inability to use the repaired device.

If a damaged device is brought in for repair and during the repair process it fails to turn on or loses any functionality, We will not be held responsible. This is because the device was already damaged prior to the repair, which may have caused post-effects. 

The Fone Exchange has the right to change its terms and conditions at any time. Additionally, the company reserves the right to refuse service.

Some manufacturers are attempting to limit the ability of third-party repair organisations to repair their devices by implementing software locks. If you fix your phone from a company other than the manufacturer, you may lose certain functionality and receive messages about it: For example, if you replace the iPhone LCD/Display/Screen, you will receive the message “Unable to determine whether your iPhone display is a genuine Apple part. This could be because the part is not genuine, isn’t working properly, or the installation is unfinished” and you’ll lose the True Tone feature. The same goes for batteries, cameras, and other components.

Once a repair is authorized, the job cannot be cancelled. A service charge will apply for cancellation, and parts will be billed separately.